345pkr Privacy
Policy

1. Who We Are

345pkr ("we", "us", "our") operates the online casino and sports betting platform available at 345pkr.net. 345pkr is the data controller responsible for the personal information you provide when registering and using the platform. We operate under an international gaming licence and are subject to the data protection and KYC obligations of that licence jurisdiction, as well as applicable regulations governing the handling of data belonging to our Pakistani player base.

For all data-related enquiries, the 345pkr Data & Privacy team can be contacted via the channels listed in Section 13 of this Policy.

2. What Personal Data We Collect

345pkr collects only the personal data necessary to operate a licensed, secure, and compliant gaming platform for Pakistani players. The categories of data we collect are set out in the table below.

Data Category	Specific Data Points	Purpose
Identity Data	Full legal name, date of birth, CNIC number, CNIC scan or photo	KYC verification, age verification (21+), fraud prevention
Contact Data	Pakistani mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad)	Account communications, security alerts, support
Financial Data	JazzCash/EasyPaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank), USDT wallet address, transaction history	Deposit processing, withdrawal verification, AML compliance
Account Data	Username, account balance, betting history, bonus activity, game session history	Account administration, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session timestamps	Security monitoring, fraud detection, platform optimisation
Usage Data	Pages visited, games played, session duration, click patterns	Platform improvement, responsible gaming analysis
Communications Data	Live chat transcripts, email correspondence, support ticket history	Customer support, dispute records, quality assurance

3. How We Collect Your Data

345pkr collects personal data through the following channels:

• Direct collection: Data you provide when completing the 345pkr registration form, submitting KYC documents, contacting customer support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access and interact with the 345pkr platform, through server logs, session tracking, and cookies (see Section 10).
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network records when you make deposits or withdrawals.
• Identity verification services: Where 345pkr uses a third-party KYC verification service to cross-reference identity documents, we receive a verification pass/fail result and any flagged discrepancies. We do not receive raw biometric data from third-party KYC processors.
• Fraud detection systems: Behavioural analytics tools may flag unusual account activity patterns for manual review by the 345pkr compliance team.

4. Why We Use Your Personal Data

345pkr uses personal data for the following defined purposes only:

• Account creation and administration: To set up, maintain, and close your 345pkr player account, and to verify your identity and eligibility to use the platform.
• KYC and age verification: To confirm that you are aged 21 or above and to verify the identity details provided during registration, as required by our gaming licence obligations.
• Payment processing: To process your PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, bank transfer, or USDT TRC20) and to maintain a complete and accurate transaction record.
• Anti-money laundering (AML) compliance: To monitor transaction patterns and flag activity that may indicate money laundering, fraud, or other financial crime, as required under our gaming licence AML obligations.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to apply any deposit limits, session limits, or self-exclusion requests you have submitted, and to contact you if our monitoring systems flag a concern.
• Platform security: To detect and prevent unauthorised account access, multiple account creation, bonus abuse, and other prohibited activities outlined in the 345pkr Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance and compliance purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the 345pkr platform, optimise game selection, and enhance the user experience for Pakistani players.
• Legal and regulatory compliance: To meet our obligations under the requirements of our international gaming licence, including reporting obligations to the relevant licensing authority.

5. Legal Basis for Processing Your Data

345pkr processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a 345pkr account holder — including account administration, payment processing, and customer support.
• Legal obligation: Processing required to comply with legal and regulatory requirements under our gaming licence — including KYC verification, AML transaction monitoring, and mandatory reporting obligations.
• Legitimate interests: Processing conducted on the basis of 345pkr's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics for platform improvement — where those interests are not overridden by your individual rights.
• Consent: Processing based on your explicit consent — primarily the sending of promotional communications. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

6. Data Sharing & Third-Party Disclosure

345pkr does not sell or rent your personal data to any third party. We share personal data only in the following defined circumstances:

• Payment service providers: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network processors solely to the extent necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Your identity documents may be processed by a contracted third-party KYC verification service that is bound by strict data processing agreements and confidentiality obligations. This provider processes your data only on 345pkr's instructions.
• Gaming software providers: Game providers whose titles are available on the 345pkr platform receive only the anonymised session and stake data necessary to operate their games. They do not receive your personal identity or payment information.
• Licensing and regulatory authorities: 345pkr may be required to disclose account, transaction, or identity data to the licensing authority under which we operate, or to law enforcement agencies, where we receive a lawful request or are under a legal obligation to do so.
• Fraud prevention and AML services: Aggregated or specific transaction data may be shared with specialist AML screening services where required to meet our compliance obligations.

All third parties with whom 345pkr shares personal data are contractually bound to process that data only for the defined purpose, to maintain adequate data security standards, and to delete or return data when the processing purpose is fulfilled.

7. Data Retention

345pkr retains personal data for as long as your account remains active and for a defined period following account closure, as required by our gaming licence obligations and applicable law. The following retention periods apply:

• Account and identity data: Retained for a minimum of 5 years following account closure, as required by AML and gaming licence record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with standard financial record-keeping requirements.
• Customer support communications: Retained for 3 years from the date of the interaction, or until any associated dispute is fully resolved — whichever is later.
• Technical and usage data: Typically retained in identifiable form for 12 months, after which it is aggregated and anonymised for analytical purposes.
• Cookies and session data: Retention periods vary by cookie type — see Section 10 for details.

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised in accordance with 345pkr's data destruction procedures.

8. Data Security

345pkr employs technical and organisational security measures commensurate with the sensitivity of the personal data we process. These measures include:

• Encryption in transit: All data transmitted between your device and the 345pkr platform is protected by TLS 1.2 or higher encryption. You can verify this via the padlock icon in your browser's address bar.
• Encryption at rest: Personal data stored in 345pkr's databases — including CNIC details, payment account references, and account credentials — is encrypted using AES-256 encryption.
• Access controls: Access to personal data within the 345pkr organisation is restricted on a need-to-know basis. Personnel with access to sensitive player data are subject to confidentiality obligations and regular training on data handling procedures.
• Intrusion detection: 345pkr's infrastructure is monitored continuously for unauthorised access attempts, unusual traffic patterns, and security anomalies.
• Penetration testing: 345pkr conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities.

In the event of a data breach that poses a risk to your personal data, 345pkr will notify affected players via their registered contact details and take all necessary steps to contain and remediate the breach as quickly as possible.

9. Your Data Rights

As a 345pkr account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact 345pkr's support team via live chat or by email at [email protected].

345pkr will respond to all verified data rights requests within 30 calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights in the ordinary course. We may charge a reasonable administrative fee where requests are manifestly unfounded or excessive.

10. Cookies & Tracking Technologies

345pkr uses cookies and similar tracking technologies on the platform to deliver a functional, secure, and personalised experience for Pakistani players. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the operation of the 345pkr platform — including session management, login state, and security token handling. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how users interact with the 345pkr platform, which pages are most visited, and where errors occur. This data is used solely to improve the platform. No personally identifiable data is included in analytics reports.
• Functional cookies: Used to remember your preferences — such as language settings, preferred payment method display, and responsible gaming dashboard settings — to provide a more consistent experience across sessions.
• Security cookies: Used by our fraud detection and session security systems to identify anomalous login behaviour, detect simultaneous sessions from multiple devices, and flag potential account compromise events.

345pkr does not use third-party advertising or behavioural tracking cookies that profile you across external websites. All cookies set by the 345pkr platform are first-party or serve a direct operational function on the 345pkr platform itself.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent core platform functionality from operating correctly.

11. Children, Minors & Age Restriction

The 345pkr platform is strictly for adults aged 21 and above. 345pkr does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately and the associated account will be closed.

345pkr employs mandatory age verification as part of the KYC process. Providing false date-of-birth information during registration constitutes a breach of the 345pkr Terms & Conditions and will result in immediate account closure and forfeiture of all funds.

12. Changes to This Privacy Policy

345pkr may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — meaning they affect your rights or the way we use your personal data in a significant way — we will notify active account holders via their registered email address or through a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page reflects the date on which this Privacy Policy was most recently revised. We encourage you to review this page periodically. Your continued use of the 345pkr platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 345pkr holds about you, please use the following contact channels:

• Live Chat: Available 24/7 on the 345pkr platform — the fastest route to the support and data team.
• Email: [email protected] — for formal data rights requests, KYC document queries, or written privacy complaints.

When submitting a data rights request by email, please include your registered 345pkr username, the specific right you wish to exercise, and any supporting context. We may need to verify your identity before processing your request to ensure we are disclosing or modifying data only to its rightful owner.

If you are not satisfied with 345pkr's response to a privacy concern, you may escalate the matter to the data protection supervisory authority or dispute resolution body associated with our international gaming licence. 345pkr's support team will provide contact details for the relevant body upon request.